Frequently Asked Questions

How do I inquire about an item?

Tap the “Inquire on WhatsApp” or “Reserve on WhatsApp” button on any product page. A pre-filled message will open — just send it and we will get back to you shortly.

How do pre-orders work?

Pre-order items are sourced after you commit. Here is how the process works step by step:

1. Browse the catalog and find an item marked Pre-order.
2. Tap “Reserve on WhatsApp” — a pre-filled message opens with the item title, price, and advance amount.
3. Send the message. We confirm availability and reply with Interac e-Transfer details for the advance payment.
4. Pay the advance via Interac e-Transfer to confirm your reservation.
5. Your item will arrive within the lead time shown on the product page (typically around 21 days).
6. We will contact you on WhatsApp to arrange pickup. The remaining balance is paid at pickup.

Have more questions? Message us on WhatsApp →

What is the advance payment for pre-orders?

The advance is a percentage of the item's price, shown on each product page. It is paid via Interac e-Transfer after you confirm on WhatsApp. The owner will send you the e-Transfer details.

Where can I pick up my order?

We offer local pickup in the Toronto GTA area. The exact pickup address is shared privately on WhatsApp after your inquiry is confirmed — it is never displayed publicly on the website.

Do you ship outside the GTA?

We primarily serve the Toronto GTA area with local pickup, but shipping is available for an additional fee. Message us on WhatsApp and we will work out the details with you.

What is your return policy?

All pieces are final sale. Because each saree and jewelry piece is personally curated in small quantities, we're unable to accept returns or exchanges. We do our best to share clear photos and details on each product page, and we're always happy to answer questions on WhatsApp before you commit.

Can I see items in person before purchasing?

Yes — by appointment in the GTA. Message us on WhatsApp to arrange a time.

Are the photos on your site real?

The fabric-detail photos on each product show the actual piece you'll receive. Some product pages also include a styled visualization (a computer-generated image showing how the piece might look styled). The styled image is for reference only — the fabric, colour, and drape of the real saree may vary slightly. Please reach out on WhatsApp if you'd like additional real photos before purchasing.